Salon Policies

1. Health & Safety

All pets must be healthy and current on rabies vaccinations as required by law. Please disclose any medical conditions, allergies, injuries, behavioral concerns, or special needs before grooming. Senior pets and pets with health conditions may face additional grooming risks.

Grooming may reveal pre-existing skin or health conditions. We reserve the right to modify or discontinue grooming when necessary for your pet’s safety.

2. Emergency Veterinary Care

If a medical emergency occurs, we will attempt to contact you. If you cannot be reached, necessary veterinary care may be sought under the separate grooming service agreement sent by text. That agreement covers emergency-care authorization and responsibility for veterinary expenses.

3. Services & Pricing

Grooming prices vary based on breed, size, coat condition, temperament, handling requirements, add-ons, and time required.

Nail trimming and ear cleaning are included in applicable services when safe and appropriate. External anal gland expression is available upon request. Internal expression should be performed by a licensed veterinarian.

Payment is due upon completion. We accept cash, credit cards, Apple Pay, and Venmo.

4. Matting & Shaving

Your pet’s comfort and well-being always come before appearance.

Severe matting can cause pain, skin irritation, and hidden health concerns. If dematting cannot be performed safely or humanely, shaving the affected coat may be necessary.

Please keep in mind:

Shaving may significantly change your pet’s appearance.

Matting can conceal existing skin irritation, sores, or injuries.

Removing tight matting may reveal or cause redness, irritation, or minor skin injuries despite appropriate care.

Additional fees may apply depending on the severity of matting and time required.

If you decline necessary coat removal, Fluff Bar reserves the right to refuse or discontinue grooming.

5. Cancellations & No-Shows

We understand that plans change! However, each grooming appointment is reserved specifically for your pup, and last-minute cancellations affect our groomers’ schedules.

Same-day cancellations and no-shows are subject to a fee of 50% of the scheduled grooming service.

A no-show occurs when a client misses their appointment without providing advance notice.

Exceptions may be made at management’s discretion for emergencies or unforeseen circumstances.

Fluff Bar reserves the right to cancel or reschedule appointments when necessary and will make reasonable efforts to accommodate a mutually convenient replacement appointment.

6. Late Arrivals

Please arrive on time for your scheduled appointment. Our one-on-one grooming model relies on carefully planned appointment times to provide every pup with personalized attention.

Arrivals more than 15 minutes after the scheduled appointment time are considered late.

Fluff Bar reserves the right to decline or reschedule appointments when late arrivals would disrupt the grooming schedule.

If a late arrival is accommodated, a fee of $1 per minute, calculated from the original scheduled appointment time, up to a maximum of $30, may apply.

Appointments that cannot be accommodated due to late arrival may be subject to the 50% same-day cancellation fee.

7. Pet Pick-Up & Late Fees

To maintain a safe, comfortable environment for every pup, we kindly ask that all pets be picked up within one hour of receiving their grooming completion notification.

Pets remaining beyond the one-hour pickup window will incur a $20 late pickup fee, followed by an additional $10 for every 30 minutes thereafter.

Estimated completion texts are provided to help you plan your arrival.

Fluff Bar is a grooming salon, not a daycare or boarding facility. Extended stays cannot be guaranteed.

We appreciate your cooperation in helping us provide personalized care for every pup!

8. Pet Behavior & Groomer Safety

Please inform us of any history of biting, aggression, severe anxiety, or behavioral concerns that may affect grooming.

For the safety of our team and the pets in our care, Fluff Bar reserves the right to modify or discontinue services if a pet becomes excessively stressed or presents a safety risk.

Charges may apply for services already performed or additional handling required.

9. Respectful Conduct & Zero-Tolerance Policy

At Fluff Bar, kindness and respect are essential to the experience we provide.

We maintain a zero-tolerance policy for harassment, threats, abusive language, discrimination, or mistreatment directed toward our employees, clients, or animals.

This standard applies equally to our team members and clients.

Fluff Bar reserves the right to discontinue services or refuse future appointments in response to inappropriate or unsafe conduct, consistent with applicable law.